You have 30 days from receiving your product to return it. The product must be new, unused and in original packaging. You can request the return of your order through your personal area by following them Steps: 1. I access my personal area via https://www.decathlon.es/es/login 2. In the Purchases section, I click View Details and select Returns. Then, I select “Order Label.” 3. Decathlon's customer service team will process your return request within a specified period of time 72 business hours and send you instructions via email. If the return label is included with your order, follow the instructions below: 1. Pack your items securely in the original box. 2. Attach the return label to a visible location on the package. 3. Send to the address above. *Returns are not possible at Decathlon stores and warehouses. *Custom or made-to-order products cannot be returned. *Nutritional products cannot be returned unsealed or opened. *The maximum refund time from delivery to the carrier is 14 calendar days. *Refund will be made using the same payment method.
Products purchased on Decathlon.es are covered by a three-year warranty from January 1st 2022, products purchased with an earlier date, the warranty is two years. The guarantee applies whenever it arises from damage caused by the normal use of the product Product or manufacturing defects. *Presentation of the receipt or purchase invoice is mandatory. *In some cases, images/videos will be requested. To edit a warranty: Go to Decathlon.es, click on “HELP” and then select “Contact”. our User Relations Center” and then select the “Email” option. electronic” and select the category “My online order MARKETPLACE”. Remember to enter the You can find your order number in the email in which you create your order. You can identify them simple because it starts with “ES” followed by 10 digits. Leave the reason for activating the warranty in writing and attach pictures and videos Help us get through it quickly.
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